Our 30-day Return Policy:

If you are not satisfied with your order from VACUUMCLEANERMART.COM, you may return it within 30 days from the date of purchase. If you return a product past the 30 day period no credit or refund will be issued. Returns must be in their original packaging, accessories, manuals, etc., and show no signs of abuse or damage, or the return will be rejected.

Returns & Exchange Polices:

All returns must have an RMA number. All authorized returns will be charged a restocking fee which may be as high as 50% based on the condition of the returned items. (The customer is responsible for all shipping charges). Any refused shipment will be charged a 20% restocking fee as well. Returns and exchanges must be in original packaging and received in new and resellable condition.

Return Merchandise Procedure:

Call our toll-free number 1-855-893-1800 or e-mail  for a Returned Merchandise Authorization number (RMA number). Write the number on the outside of your return shipment and send package to:

Vacuum Cleaner Mart

Returns Department

1741 East Commercial Boulevard 

Fort Lauderdale, FL 33334

All return shipping expenses are paid by the customer.

Items must be returned within 30 days of receiving RMA number

Once the item is received and inspected by our technicians, we will then credit back your account, minus any restocking fees and initial shipping. If you return merchandise that had free shipping we will deduct the shipping charges that we incurred from your credit.